Frequently Asked Questions

Everything you need to know about shopping, branches, Muzn program, and store policies

What are the working hours for Amazon KSA stores?

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All our branches are open daily from 6:00 AM until 1:00 AM across the week.

How can I join the Muzn loyalty program?

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You can join for free in less than a minute at any cashier counter by providing your phone number.

Is home delivery available?

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Yes, home delivery is available for covered zones in coordination with local branch customer service.

What is the return and exchange policy?

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Returns and exchanges are accepted within 14 days of purchase with the original purchase receipt and intact product condition.

Have a question that is not listed?

Our customer care team is available to help you anytime

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